Refund policy

Return, Refund & Warranty Policy

Last Updated: 2 November 2026

At 2047SG, we believe premium wellness equipment should be backed by the same level of care, reliability and commitment that goes into its design.

Every product we sell is supported by our dedicated Singapore-based technical team, professional installation services and long-term after-sales support.

We stand behind our equipment with three core commitments:

60-Day Money-Back Guarantee on all equipment sold by 2047SG, subject to the qualifying defect and resolution conditions below.
1-Year Comprehensive Warranty on all 2047SG ice bath systems.
6-Year Comprehensive Warranty on all 2047SG sauna systems.

Our commitment extends beyond the initial purchase. We provide ongoing servicing solutions throughout the supported lifetime of our equipment, including after the warranty period has expired.

This policy explains the conditions governing returns, refunds, warranty coverage, servicing and product support.

1. Our 60-Day Money-Back Guarantee

We offer a 60-Day Money-Back Guarantee on all equipment purchased from 2047SG, including residential, commercial, standard and customised wellness equipment, subject to this policy and any applicable separate written commercial agreement.

This guarantee reflects our confidence in the quality and performance of the products we supply.

It is specifically designed to protect customers against genuine manufacturing or functional defects that cannot be reasonably resolved through our repair or replacement process.

1.1 Eligibility

A purchase may qualify for a refund under our 60-Day Money-Back Guarantee when all of the following conditions are met:

The equipment experiences a genuine manufacturing defect or functional fault that materially affects its intended operation.
The fault is reported to 2047SG within 60 calendar days of completed installation and commissioning.
Our technical team is given reasonable access and opportunity to inspect, diagnose and resolve the issue.
2047SG has been unable to reasonably rectify the qualifying issue through appropriate repair or replacement within a reasonable time.
The fault is not caused by circumstances excluded under this policy.

Our guarantee is intended to ensure that customers receive equipment that functions as intended. It is not a general satisfaction guarantee or a change-of-mind return policy.

1.2 When the Guarantee Begins

The 60-day guarantee begins on the date the equipment has been successfully installed, commissioned and handed over to the customer.

For products supplied without professional installation, the applicable commencement date will be recorded in the purchase or delivery documentation.

Customers must report a qualifying issue within the applicable 60-day period.

Where a defect is reported within that period, the diagnostic, repair or replacement process may continue beyond the 60th day without automatically invalidating the original claim.

1.3 Our Resolution-First Commitment

Our first priority is always to restore the equipment to proper working condition.

Before approving a refund under this voluntary guarantee, 2047SG may undertake reasonable corrective measures, including:

Remote technical troubleshooting and diagnostics.
On-site technical inspection.
Repair or replacement of defective components.
Replacement of a defective system or product with an appropriate equivalent.
Further corrective measures reasonably required to restore the equipment's intended functionality.

We prioritise repair and replacement over refunds wherever a suitable and effective resolution can reasonably be provided.

If these measures cannot resolve a qualifying defect within a reasonable time, or repair or replacement is not reasonably available, a refund may be approved under this guarantee.

We do not impose an unlimited number of repair attempts. All resolutions will be pursued within reasonable timeframes, having regard to the nature of the equipment, the significance of the defect and applicable consumer rights.

1.4 Refund Amount and Equipment Collection

Where a refund is approved under our voluntary 60-Day Money-Back Guarantee:

The customer will receive a refund of the full purchase price paid for the qualifying equipment, after any applicable discounts.
2047SG will arrange for the dismantling and collection of the equipment at no additional charge.
Separately charged services, third-party electrical works, renovation works, structural modifications and unrelated accessories are not included in the voluntary equipment-price refund unless otherwise agreed or required by applicable law.
The customer must provide reasonable access for safe dismantling and equipment collection.

The scope of an approved statutory remedy may differ from the voluntary guarantee described above.

2. Returns, Cancellations and Change of Mind

All orders placed with 2047SG are treated as firm purchase commitments once accepted and payment or deposit has been received.

2047SG does not offer voluntary refunds or order cancellations due to a change of mind.

This applies to standard products, in-stock equipment, pre-orders, made-to-order products and customised installations, including where procurement or production has not yet commenced.

The following circumstances do not, by themselves, qualify for a voluntary refund:

A change in personal preference or purchasing decision.
A change in financial circumstances.
Deciding that the equipment is no longer required.
Dissatisfaction with a disclosed product characteristic or specification.
A decision to purchase a different model or product elsewhere.
A change in the customer's intended installation location or project requirements.

Customers may request changes to an existing order by contacting our team through WhatsApp or email.

We will assess whether the requested change can reasonably be accommodated, taking into account procurement status, production progress, technical feasibility and any associated costs.

All order modifications are subject to written confirmation by 2047SG.

This section does not exclude any cancellation, rejection, refund or other remedy required by applicable law, including remedies arising from defective or non-conforming goods or a breach of contract.

3. Our Comprehensive Product Warranties

2047SG provides comprehensive warranty coverage for manufacturing defects and qualifying functional faults arising under normal, intended use.

Warranty coverage applies to original equipment and components supplied as part of the purchased product, subject to the exclusions and conditions set out in this policy.

3.1 Ice Bath Warranty — 1 Year

All 2047SG ice bath systems are backed by a 12-month comprehensive warranty.

Coverage includes manufacturing defects affecting the original equipment, including:

Chillers, compressors and refrigeration components.
Heating systems and associated components.
Water pumps, circulation systems and internal plumbing.
Electrical components, wiring and control systems.
Smart controllers, connectivity hardware and integrated electronics.
Filtration housings, UV treatment components and other water-care hardware.
Ice bath tubs, including inflatable and integrated constructions.
Supplied hoses, fittings, valves, connectors and seals.
Other original components and accessories supplied with the ice bath.

Coverage extends to genuine defects in materials, manufacture or workmanship affecting the equipment's intended operation.

Consumable items and accessories are covered against genuine manufacturing defects, but routine replacement due to normal use, wear or maintenance requirements is not included.

3.2 Sauna Warranty — 6 Years

All 2047SG sauna systems, including infrared and traditional Finnish saunas, are backed by a 6-year comprehensive warranty.

Coverage includes manufacturing defects affecting original supplied equipment and components, including:

Sauna heaters, including genuine Harvia electric heaters.
Infrared heating elements, emitters and carbon heating panels.
Electrical components, control boards and temperature controllers.
Digital control panels, Wi-Fi control hardware and integrated electronics.
Timber cabin structure, wall panels and original structural components.
Benches, seating systems and original timber fittings.
Glass doors, tempered glass panels and supplied door hardware.
Lighting systems, ambient lighting and integrated electrical accessories.
Bluetooth audio systems and other original electronic features.
Other original accessories and fittings supplied with the sauna.

The warranty covers genuine defects in materials, manufacture or workmanship under normal and intended operating conditions.

Natural characteristics of timber, routine material ageing and normal wear are not automatically considered manufacturing defects.

3.3 Warranty for Other Wellness Equipment

Products outside our ice bath and sauna categories, including other specialised wellness equipment, are covered by the warranty terms specified in their respective product documentation, quotation, invoice or written purchase agreement.

All such equipment sold by 2047SG remains eligible for our 60-Day Money-Back Guarantee, subject to the qualifying conditions and any applicable separate commercial agreement.

3.4 Warranty Commencement and Repairs

Unless otherwise stated in the applicable purchase agreement, warranty coverage begins upon completed installation, commissioning and customer handover.

Where an approved warranty repair is required, 2047SG will provide the necessary covered replacement parts, repair labour and related service attendance at no additional charge.

Replacement components must be suitable for the equipment and its intended operation.

Repair or replacement does not automatically restart the original warranty period unless otherwise agreed in writing or required by applicable law.

4. Warranty Exclusions

Our warranties are designed to protect customers against genuine product defects, not damage resulting from improper operation, neglect or external causes unrelated to the product's manufacture.

The following are generally excluded from voluntary warranty coverage where they cause or materially contribute to the reported fault.

4.1 Improper Use and Accidental Damage

Misuse, abuse or operation outside the product's approved specifications.
Accidental damage, impact damage, punctures, drops or improper handling.
Excessive loading, improper operation or unintended commercial use beyond the agreed equipment rating.
Unauthorised modification, dismantling, alteration or repairs that cause or contribute to equipment failure.
Deliberate damage or negligence.

4.2 Inadequate Maintenance

Failure to perform reasonable cleaning and maintenance.
Blocked, excessively dirty or neglected water filters.
Pump or circulation damage caused by restricted water flow resulting from inadequate maintenance.
Operation without sufficient water or under unsuitable circulation conditions.
Excessive accumulation of dirt, debris, scale or foreign materials.
Failure to replace routine consumables when required.
Damage resulting from continued operation after a relevant warning, fault indication or known unsafe condition.

Example: Where a water pump fails because a customer has repeatedly neglected to clean a heavily obstructed filter, resulting in inadequate water flow, the resulting damage would not ordinarily qualify as a manufacturing defect.

A maintenance issue does not automatically invalidate unrelated warranty coverage. The cause of the particular failure must be considered.

4.3 Water Quality and Chemical Damage

Damage caused by unsuitable water chemistry or prohibited additives.
Corrosion, deposits or component deterioration caused by improper chemical treatment.
Exposure to corrosive or incompatible cleaning substances.
Damage from untreated contamination, excessive scale or inappropriate sanitation practices.
Water-related damage resulting from operation outside approved equipment conditions.

4.4 Sauna Care and Moisture Damage

Moisture damage caused by inadequate ventilation, improper drying or prolonged exposure outside approved conditions.
Water damage caused by excessive or improper cleaning methods.
Timber deterioration resulting from persistent neglect or unsuitable environmental conditions.
Damage caused by pouring water onto electrical components or areas not intended for water contact.
Damage arising from the use of unsuitable cleaning chemicals.
Burns, scratches, dents and cosmetic damage caused by improper use.

Normal sauna humidity and appropriate water-on-stones use are not, by themselves, grounds for excluding warranty coverage.

4.5 Electrical and Environmental Factors

Faults caused by unsuitable electrical supply, incorrect voltage or improper circuit installation.
Damage caused by electrical surges, external power faults or defective third-party electrical infrastructure.
Incorrect installation or modification undertaken by unauthorised third parties where it causes the fault.
Flooding, fire, lightning, natural disasters and other external events.
Exposure to environmental conditions outside the equipment's approved installation specifications.
Insufficient ventilation, blocked airflow or operation contrary to applicable safety requirements.

Faults caused by 2047SG's own installation or commissioning work will be assessed and addressed according to our service obligations and applicable law.

4.6 Normal Wear and Consumables

Routine wear and periodic maintenance are not included in complimentary warranty servicing.

Examples include:

Routine filter cleaning and replacement.
Consumables exhausted through normal operation.
Ordinary cosmetic wear and surface ageing.
Minor appearance changes that do not affect intended functionality.
Maintenance items requiring periodic replacement due to normal use.

However, an original consumable or accessory that is genuinely defective because of its manufacture may still qualify for warranty support.

4.7 Technical Assessment

Warranty eligibility is determined through a reasonable technical assessment of the reported issue, including the available evidence, operating history, maintenance condition and inspection findings.

2047SG may request relevant photos, operating information or reasonable maintenance records to assist with diagnosis.

A claim will not be rejected solely because a fault has occurred. The technical assessment must consider whether the cause falls within the applicable coverage or exclusions.

All exclusions remain subject to applicable statutory rights.

5. Warranty Claims and Technical Support

We are committed to providing responsive, professional technical support throughout the ownership experience.

5.1 Our Service Response Standards

2047SG operates under the following after-sales service standards:

Initial Support Response: Within 24 Hours

Our team will provide an initial response to a reported technical issue within 24 hours of receiving the support request.

On-Site Service Attendance: Within 72 Hours

Where an on-site inspection or repair is reasonably required, our service standard is to arrange attendance within 72 hours of identifying the need for a visit.

These timeframes relate to initial response and site attendance, not necessarily final repair completion. Repair timelines may depend on diagnostic complexity, replacement-part requirements, site access and safety considerations.

If exceptional circumstances affect scheduling, our team will communicate the situation and the next appropriate steps.

5.2 Remote Troubleshooting First

To provide effective support and prevent unnecessary service visits, 2047SG may request that customers complete reasonable preliminary troubleshooting steps.

These may include:

Checking power supply and operating settings.
Reviewing error codes or displayed warnings.
Checking water flow, filter condition and basic maintenance items.
Providing relevant photos or videos.
Following instructions or troubleshooting resources supplied by our technical team.

Customers will not be required to perform unsafe electrical work, dismantle protected components or undertake specialist repairs themselves.

If remote troubleshooting does not resolve the issue, our team will assess whether an on-site visit is required.

5.3 S$100 On-Site Call-Out Deposit

To ensure responsible use of our technical servicing resources, a refundable S$100 call-out deposit is required before dispatching a technician for an on-site service visit.

The deposit is handled as follows:

Confirmed Warranty Fault

Where our inspection confirms a genuine fault covered by the applicable warranty or a statutory obligation requiring complimentary rectification:

No call-out fee will be charged.
The full S$100 deposit will be refunded on the same day the qualifying fault is confirmed.
Necessary covered repair work and replacement parts will be provided without additional charge.

Customer Misuse or Non-Covered Fault

Where the inspection establishes that the reported issue is not covered, including faults caused by misuse, neglected maintenance, improper operation or external circumstances:

The S$100 deposit may be retained and applied as the service call-out and diagnostic fee.
Additional repairs, replacement components or maintenance services may be separately quoted.
Any additional chargeable work will be communicated for customer approval.

A deposit is not automatically forfeited merely because a technician is unable to reproduce an intermittent fault during a single visit. The circumstances and available diagnostic evidence will be reasonably assessed.

Nothing in this section requires a customer to bear costs that 2047SG is legally obligated to cover.

6. Lifetime Servicing Support

Our commitment to customers continues beyond the stated warranty period.

2047SG offers lifetime servicing support, meaning continued access to our technical assistance, servicing solutions and available replacement components throughout the supported lifetime of the equipment.

After warranty expiry, services may include:

Product diagnostics and troubleshooting.
Component repairs and replacements.
Preventive maintenance.
Equipment inspections.
Technical assistance and servicing recommendations.
Other appropriate after-sales solutions.

Lifetime servicing support does not mean lifetime free repairs or an unlimited product warranty.

Once the applicable warranty has expired, parts, labour, transportation and servicing fees may be chargeable.

Any proposed chargeable repair work will be explained and quoted before proceeding.

Replacement parts and specialised services remain subject to technical feasibility and parts availability.

7. Refund Approval and Processing

Where a refund is approved under the 60-Day Money-Back Guarantee or another applicable entitlement, our team will provide written confirmation of the approved resolution.

For an approved equipment return, 2047SG will coordinate the dismantling, disconnection where appropriate, and collection of the affected equipment.

Refund Processing Timeline

Approved refunds will be processed within 7–14 business days, subject to any earlier deadline required by applicable law.

Refunds will generally be made through the original payment method. Where that is not reasonably possible, an alternative refund arrangement may be agreed with the customer.

Processing times imposed by banks, card networks or payment providers may vary.

Refunds under our voluntary guarantee are limited to the qualifying equipment purchase price as described in Section 1.4, without limiting any additional remedy required by law.

8. Commercial Purchases and Custom Installations

2047SG supplies wellness equipment to private residences, gyms, fitness facilities, hotels, clubs, developers and other commercial customers.

Our 60-Day Money-Back Guarantee applies to equipment sold to both residential and commercial customers, subject to its eligibility requirements.

Commercial projects may also be governed by separate signed agreements addressing warranty duration, maintenance responsibilities, service levels, acceptance procedures and other contractual obligations.

Where a separate written commercial agreement expressly provides different terms, that agreement will govern the relevant commercial transaction to the extent legally permitted.

Custom-built equipment remains eligible for qualifying defect support under the applicable guarantee and warranty conditions. However, customer-requested customisation does not create an entitlement to a change-of-mind refund.

Equipment supplied under rental, hire or leasing arrangements is governed by the relevant rental or service agreement rather than the equipment-purchase refund provisions.

9. How to Submit a Warranty or Refund Claim

Customers experiencing a product issue should contact the 2047SG support team as soon as reasonably possible.

Email: team@2047sg.com

WhatsApp: +65 8057 2047

Please provide, where available:

Full name and contact details.
Order or invoice number.
Product model and installation address.
Description of the issue and when it first occurred.
Relevant photos, videos or error codes.
Information about troubleshooting steps already completed.

Our technical team will review the information and advise on the appropriate next steps.

For safety, customers should discontinue use of equipment that appears electrically unsafe, is leaking near electrical components, or presents another immediate hazard until advised otherwise by a qualified professional.

10. Statutory Consumer Rights

This policy is intended to provide additional confidence and support to 2047SG customers.

It does not exclude, restrict or replace statutory consumer rights that cannot lawfully be excluded.

For qualifying consumer transactions in Singapore, the Consumer Protection (Fair Trading) Act 2003, including its Lemon Law provisions, may provide remedies where goods fail to conform to the applicable contract.

Depending on the circumstances, these remedies may include repair, replacement, an appropriate price reduction or rescission of the contract.

Under the applicable legal framework, repairs or replacements must be provided within a reasonable time and without significant inconvenience where required by law. Further remedies may arise where such solutions are impossible, disproportionate or not completed in accordance with statutory requirements.

Our voluntary 60-Day Money-Back Guarantee and product warranties operate in addition to these rights.

The legal protections available for commercial transactions may differ from those available to consumers.

If any provision of this policy conflicts with an applicable mandatory legal requirement, the relevant legal requirement will prevail.

11. Policy Updates

2047SG may update this policy to reflect changes in our products, servicing procedures or legal requirements.

The terms applicable to an existing purchase will be determined by the policy and contractual commitments in effect at the time of purchase, together with any subsequently agreed improvements and applicable statutory rights.

Material changes will not retrospectively remove rights or guarantees already provided to a customer.

12. Contact Information

For enquiries relating to returns, refunds, warranty claims or technical servicing, please contact:

2047SG PTE. LTD.

UEN: 202639366W